Support
Regardless of the type of help or support you need – onboarding issues, trade resolution or understanding the platform – one local contact number or email connects you to a team of experts who will work to deal with your issue quickly and efficiently.
Over the Phone
Help Desk (US Toll Free): +1 (833) 818-9391
Help Desk (London): +0 800 358 5331
Singapore: +65 6826 7476
Tokyo: +81 3 4530 7555
Help Desk (All Other Countries): +1 (212) 340-1790
By Email
Help Desk: cnxsupport@statestreet.com
Sales: currenexsales@statestreet.com
Normal Trading Hours
Sunday 5:00pm ET – Friday 5:00pm ET
Information Request
Please provide the information below and one of our representatives will be in touch with you shortly.
Documentation
Browse and download Currenex documentation, including user guides and technical materials.
Currenex Disclosures
Currenex OffMarket Standard
GlobalLink Terms and Conditions
Currenex Trading Standards
Currenex Algo Due Diligence
Currenex Conflicts of Interest Disclosure
Currenex Credit Risk Monitoring Functionality Disclosure
Erisa 408 (b) (2) Disclosure
Currenex User Administration Disclosure
Firm market making functionality
FX Global Code – Code attestation information
Liquidity Management - FAQ
User Guides
X2 User Guide
X2 Mobile User Guide
WebAdmin User Guide
Retail FIX Specifications
FIX Session Specification
FIX Retail Test Plan
FIX Retail List of Documents
FIX Margin Trading Specification
FIX Margin Password Specification
FIX Margin Order Types Specification
Institutional FIX Specifications
Loans and Deposits Documenation
Integration Root Certificate
FIX Straight Through Processing (STP) Documentation
FIX Staged Order Documenation
FIX RFQ Taker Documentation
FIX Order Documentation
Currenex Mid Documentation
Currenex Full Documentation
Currenex Defined Tenors and Supported Currency Pairs
FIX Data Dictionaries
FIX 4.4 Data Dictionary XML (PROD)
FIX 4.2 Data Dictionary XML (PROD)
FIX 4.4 Data Dictionary XML (UAT)
FIX 4.2 Data Dictionary XML (UAT)
Webservices
Credit Query Web Service Documentation
Ouch Services
Forex Ouch Specification
Forex Ouch Conformance Test
Ouch Persistence Addendum
Itch Services
Forex Itch Documenation
Forex Itch Conformance Test
FXIntegrate Services
FXIntegrate RealTime
FXIntegrate OnDemand
CX MT4 Bridge
CurrenexOEM v.4.4 Quick Installation Guide
CurrenexOEMBridgeSetup.exe
CurrenexOEMMT4OmniPluginSetup.exe
DiagnosticsMonitorSetup.exe