Support
Regardless of the type of help or support you need – onboarding issues, trade resolution or understanding the platform – one local contact number or email connects you to a team of experts who will work to deal with your issue quickly and efficiently.
Over the Phone
Help Desk (US Toll Free): +1 (877) 939-8723
Help Desk (London): +0 800 358 5331
Singapore: +65 6826 7476
Tokyo: +81 3 4530 7555
Help Desk (All Other Countries): +1 (212) 340-1790
By Email
Help Desk: support@currenex.com
Sales: sales@currenex.com
Normal Trading Hours
Sunday 5:00pm ET – Friday 5:00pm ET
Christmas Observance*
December 24th, 5:00pm ET until December 25th, 5:00pm ET
December 24th, 10:00pm GMT until December 25th, 10:00pm GMT
New Years Observed (Closed)
December 31st, 5:00pm ET until January 1st, 5:00pm ET
December 31st, 10:00pm GMT until January 1st, 10:00pm GMT
*Check with your account manager for details on partial closures.
Information Request
Please provide the information below and one of our representatives will be in touch with you shortly.
Disclosures & Regulatory
Please contact support if you are unable to download Disclosure documents.
Documentation
Login to download documentation. Please contact support for login information.