SupportPlatform

Our service support team is an integral part of the Currenex offering, designed to help our clients succeed.

Our key objective is to keep things simple. Regardless of the type of help or support you need — onboarding issues, trade resolution or understanding the platform — one local contact number or email connects you to a team of experts who will work to deal with your issue quickly and efficiently. Our teams in London, New York, Singapore and Tokyo provide 24×6 coverage, and local language support is available in the specific regions.

Over the Phone

Help Desk (US Toll Free)
+1 (877) 939-8723
Help Desk (London)
+0 800 358 5331
Singapore
+65 6826 7476
Tokyo
+81 3 4530 7555
Help Desk (All Other Countries)
+1 (212) 340-1790

By Email

Platform Hours

Normal Trading Hours

Sunday 5:00pm et – Friday 5:00pm et

Christmas Observance*

December 24th, 5:00pm et until December 25th, 5:00pm et
December 24th, 10:00pm gmt until December 25th, 10:00pm gmt

New Years Observed (Closed)

December 31st, 5:00pm et until January 1st, 5:00pm et
December 31st, 10:00pm gmt until January 1st, 10:00pm gmt

*Check with your account manager for details on partial closures.